Best AI chatbots for ecommerce in Australia 2026

Shoppa is our top choice for a retailer who wants to help shoppers find the right product and buy it in the same conversation. Its answers draw on your store’s product data, so customers can ask about a size or colour and get help with their purchase on your site. We make Shoppa. The shortlist below compares shopping and service tools against the same practical checks.

Top AI chatbots for ecommerce

1. Shoppa

Shoppa is best for a retailer who wants a shopping conversation on its own site, grounded in its catalogue. A customer can describe a need in ordinary words instead of finding the right filter or category first. Shoppa’s product focus earns it the top spot for that central shopping job.

Shoppa connects product advice with the next step in the purchase. It explains why an item fits the customer’s needs and helps them add their chosen variant to the basket. Customers can place an order in the conversation and return to ask about its status, keeping their shopping journey on your site.

For the retailer, that means customers get help where they are already browsing your products. The conversation stays connected to your catalogue and your brand, from the first product question through to order support. Shoppa pricing is available on request; ask for a monthly AUD quote for your store.

2. Rep AI

Rep AI is best for a Shopify store that wants proactive product suggestions and can budget for a sales-focused plan. Its published Sales plan includes product search and recommendations. It also includes abandoned-cart work. The vendor also lists out-of-stock recommendations, which matters when a shopper asks for a size that has sold out.

Rep ties its plan tiers to site sessions and catalogue size. That means a store with heavy traffic needs to price its own volume, not compare a small-plan headline with a flat subscription elsewhere. The published page shows an example Sales price of US$578 a month at 80,000 monthly sessions, about AUD $811 at the latest available Reserve Bank of Australia rate used for this comparison. That is an example tier, not an entry price.

Shopify stores can use Rep’s product and order data connection. Retailers on other platforms or shopping for an independent helpdesk have a narrower fit. Confirm the tier at your actual traffic level and whether the support functions you want need a separate plan.

3. Manifest AI

Manifest AI is best for a store that wants catalogue-led product answers alongside order and policy questions. Manifest says it synchronises products and store pages, then uses those sources to recommend in-stock items. Its help centre documents an add-to-cart control on product cards, with the store’s cart setup deciding how the cart opens.

This makes Manifest a useful comparison for a retailer who wants shopping and routine support in one chat. The product page names Shopify, WooCommerce and BigCommerce support. A store still needs to test its own variants, stock and delivery rules after the catalogue connection, especially when several storefronts share products.

The Shopify listing has a free test option, while the current vendor site directs buyers to request an agent. Get a paid AUD quote, usage allowance and setup terms before comparing it with a published monthly plan.

4. Zipchat

Zipchat is best for a retailer who wants one chat agent across the website and messaging channels. Its pricing page lists a website widget, Shopify and WooCommerce integrations, product recommendations and human escalation. Plans are measured by AI replies, so a longer exchange can use several units.

The vendor’s current pricing page advertises a Starter plan, but the displayed amount changes with billing and traffic settings. Ask for the price in AUD for your intended billing period, expected replies and channels. Check whether extra replies cost more before estimating a busy sale period.

Zipchat is stronger for stores that want chat on WhatsApp or social channels as well as their site. A retailer who only needs a small on-site product guide may find those extra channels unnecessary. Test whether its suggestions reflect current stock and whether an unresolved order question reaches a person with context.

5. Gorgias

Gorgias is best for an ecommerce support team that already works from a shared inbox. Its Helpdesk handles tickets, while its AI Agent can answer and resolve supported questions. A Shopify team that spends its day on order questions can keep staff and automation in the same workflow.

Gorgias publishes a Helpdesk Starter price of US$10 a month for 50 tickets, about AUD $14 at the comparison exchange rate. AI Agent costs extra per resolved interaction; the vendor lists US$1 for Starter and lower rates on some larger plans. The low Helpdesk entry fee is therefore not the cost of a useful AI deployment.

Choose Gorgias when routing, ticket history and staff oversight matter more than a shopping-first conversation. It also documents larger plans, including Enterprise. If your team already uses Gorgias, test its own AI before paying for a separate bot that could duplicate the same support questions. The Shoppa and Gorgias comparison goes deeper on the two jobs.

6. Intercom Fin

Intercom Fin is best for a service team already using Intercom or one that wants a broader customer-service platform. Fin can work within Intercom’s inbox and, through a sales-led setup, with an external helpdesk. Its pricing is tied to an outcome rather than a fixed number of chat messages.

Intercom lists Fin from US$0.99 per outcome, about AUD $1.39 at the comparison exchange rate. An Intercom’s Essential seat starts at US$39 per month on monthly billing, about AUD $55, on top of Fin usage. The vendor says minimum commitments apply when Fin is bought for an external helpdesk, so ask for the complete monthly estimate.

Fin is a better fit when help-centre content, handover and reporting are already part of a service operation. Intercom states that Australian data hosting is available for some configurations; confirm the product, region and contract for your account. Its Expert plan lists service-level terms and multibrand features for larger teams.

7. Tidio with Lyro

Tidio with Lyro is best for a smaller store that needs live chat and an AI starting point in one place. Tidio’s pricing page includes live chat and ticketing, with a lifetime allowance of 50 Lyro conversations. Paid Lyro capacity and product recommendations depend on the selected quota.

The published Starter price is US$24.17 per month on annual billing, about AUD $34 at the comparison exchange rate. That base price is for Tidio’s customer-service platform, not an unlimited Lyro plan. Ask what your expected AI conversation count costs after the included allowance.

For a store without an existing helpdesk, Tidio is the clearest service-led starting point here: you can bring a person into the same chat when the AI cannot finish a question. It is less specialised than Rep AI or Manifest AI for shopping-led product discovery. Test product answers against real variants before relying on its recommendation feature.

8. Landbot

Landbot is best for a retailer who wants to design a guided conversation, such as a product finder with clear steps. Its current plans combine rule-based flows with AI chats. The newer Landbot app includes an AI Agent block, an OpenAI block and a builder assistant, so a store can mix fixed paths with open questions.

Landbot’s Free plan has no AI chats. Its Starter plan displays €40 per month on monthly billing, about AUD $64 at the comparison exchange rate, with an AI-chat allowance. Extra usage has a separate rate. A retailer must build or connect the product lookup itself before the flow can answer from a live catalogue or add a product to the basket.

Public Landbot reviews on G2 often praise its visual builder and integrations. Reviewers also report that advanced features can cost more and complex flows can slow the builder. That matches its place low on a ready-made ecommerce list: it gives you control of the conversation, but asks you to do more setup than a connected shopping agent.

9. Crisp Chat

Crisp Chat is best for a team that wants a shared inbox and website chat across several channels. Crisp lists live chat, a help widget and AI features across its plans. The website widget is straightforward to add, while product-specific answers depend on the knowledge and store connections you set up.

Crisp’s Free plan starts at AUD $0. Its published Mini plan is US$45 per month, about AUD $63 at the comparison exchange rate, but its AI credits and agent access vary by plan. Check the exact plan that includes the level of AI automation you need, then calculate its usage cost.

Crisp is useful if your staff wants to own the inbox and answer chats across web and other channels. It ranks below the dedicated shopping options because a general chat inbox does not, by itself, know current stock or place a product in the cart. Confirm catalogue and order connections before treating it as a shopping assistant.

How these chatbots were compared

We make Shoppa and make money when retailers choose it. We ranked the tools for an Australian store whose main question is which chat tool helps a shopper choose a product. For every entry, we checked catalogue answers and sales actions. We also checked order-status help, storefront fit, AUD cost and control of conversation data. The list includes dedicated helpdesks as well as shopping agents, with each entry explaining its main use.

This comparison draws on vendor product and pricing pages, help centres and app listings. Prices shown in AUD are approximate conversions of vendor list prices using RBA exchange rates for this comparison: one Australian dollar bought US$0.7123 or €0.6210. Billing period, taxes, volume and plan add-ons can change the amount a retailer pays. Our chatbot cost guide explains those pricing models.

The shortlist covers ready-made tools a retailer can turn on and configure. Botpress and Voiceflow are developer platforms: someone must assemble their catalogue, cart and order connections. Agency chatbot services can build and manage a bot for a monthly fee, but that is a different buying decision from choosing a self-serve tool.

Best for selling in the chat

Shoppa is our pick for helping a shopper choose a product and complete the purchase within the conversation. Rep AI suits a Shopify retailer with enough traffic to justify proactive sales features. Manifest AI suits a store that wants product discovery alongside order and policy answers. Zipchat suits a retailer who also wants those conversations on messaging channels.

A useful shopping assistant must do more than show a product carousel after a generic answer. Ask it to read current catalogue details, propose an available alternative when a size sells out and put a chosen item into the cart where that action is supported. The connection to the store decides whether it can do those jobs. The AI agent and chatbot guide explains the difference between answering and acting.

Best for customer service teams

A team already working in Gorgias can start with its AI Agent. Intercom Fin suits an Intercom team or one willing to buy an external-helpdesk setup. Tidio with Lyro is the clearest service option for a small store with no helpdesk. Those verdicts depend on the team’s existing inbox as much as the AI itself.

An existing helpdesk can give the AI the same articles, ticket history and handover path staff use. A separate shopping tool may still help before a sale, but duplicating a service queue creates another place for staff to check. If your team uses Zendesk, ask Intercom about Fin’s external-helpdesk terms and ask Tidio about Lyro Connect before replacing the current inbox.

Intercom publicly describes an Australian hosting option, subject to account configuration. Ask each vendor whether Australian hosting and staffed support during Australian business hours apply to your plan. Request the hosting region and support window in each proposal.

Conversational chatbots for ecommerce websites

A conversational chatbot lets a shopper ask in their own words and respond to the answer. A button menu routes people through choices the retailer wrote in advance. Both can help, but only a connected AI tool can use the shopper’s question and current store information to form a new answer.

For example, a shopper asks, “Do you have this jacket in navy, size 10, for delivery to Albany?” A rule-based bot might show buttons for “Sizes” and “Shipping”. An AI reply could check the jacket variant and the store’s delivery policy, then give the available size and an estimate if those sources contain it. The exchange is illustrative.

Landbot, Crisp Chat and other website chat tools

Use Landbot when your team wants to shape a guided product quiz or lead form step by step. Crisp Chat suits a team that needs a shared inbox across its website and other channels. Neither becomes a reliable product adviser until you connect the current catalogue and define what happens when a customer asks about stock or an order.

Landbot now has AI agent and builder features alongside its flow editor. G2 reviews praise the visual setup and integrations, while some reviewers criticise advanced pricing and slow complex flows. Its plan page separates ordinary chats from AI chats, so check both limits for a real store. Crisp has AI tools, but its general chat plans also need a careful check of credits and product connections.

Botpress and Voiceflow suit a team that wants to build its own assistant and maintain the connections. They sit outside this ready-made ranking. The custom chatbot guide covers that route. An agency-run chatbot service can take on the build and operation for a monthly fee; ask who owns the product feed connection, conversation data and maintenance when the contract ends.

Picking an ecommerce chatbot platform

Before signing, ask the vendor to show a catalogue sync with your own variants and an out-of-stock item. Ask how a person takes over a chat, what the person sees and what happens outside your staffed hours. Confirm where customer conversations are stored, who can export them and how long they remain after cancellation. Check the contract term and how extra conversations or replies are billed.

An Australian store also needs to see GST-inclusive prices, AUD checkout and delivery answers for regional postcodes. Test those with your own catalogue and delivery policy. An overseas product demo may use a different currency, tax display or shipping geography, so a polished sample answer is not enough.

A large retailer needs more than a bigger chat allowance. Ask about single sign-on, service-level terms, data region and whether several storefronts can share or separate catalogue data. Gorgias names an Enterprise plan, Intercom’s Expert plan names service-level and multibrand features, and Landbot names a Business plan with a service-level agreement. Get the relevant plan terms in writing. If budget is the first constraint, compare free chatbot options before buying a paid tier.